Frequently Asked Questions

Q. How can I get a street or sidewalk
     repaired?
A. Call the Highway Division at 978-671-
     0952, with your name, address,
     phone number and a description and
     location of requested repairs.

Q. How do I report a pothole?
A. Please call the Highway Division at 978-671-
    0952, Monday through Friday, 7:00 AM –
    11:30 AM and 12:30 PM – 3:30 PM, with the
    location of the pothole. In the event of an emergency repair please contact the
    Billerica Police Department at 978-671-0900.

Q. How do I get my street swept?
A. Street sweeping occurs each year from late spring through late autumn.
     Every attempt is made to sweep all streets in town, however, we are
     not averse to taking requests.

Q. How do I report a clogged drain/catch basin?
A. Please call the Highway Division at 978-671-0952, Monday
     through Friday, 7:00 AM – 11:30 AM and 12:30 PM – 3:30 PM, with
     the location of the clogged basin or clogged drain.

Q. How do I get my street plowed?
A. The Highway Division makes every effort to plow all town streets. This 
     effort begins when snow depth reaches two inches.  Typically plow 
     operations are completed within 4-6 hours after the end of a snow storm.
     The main roads and hills are given priority; secondary roads are plowed
     by private contractors hired by the Town when 3-inch depths are reached.
     Contact the Highway Division at 978-671-0952 to report any street
     inadvertently missed. 

Q. How do I get my street sanded?
A. Contact the Highway Division at 978-671-0952 to request that a street be
     treated with sand/salt. 

Q. Is sand/salt available for residents?
A. Sand and salt are made available to residents each winter.  A pile of each
     is placed outside the Highway Division gate at 250 Boston Road for
     easy access 24 hours-a-day.  Please bring your own shovel and container.

Q. The sign is missing at the end of my street.
A. To report a missing sign, please contact the Highway Division at
     978-671-0952, Monday through Friday, 7:00 AM – 11:30 AM and
     12:30 PM – 3:30 PM, with the location and description of the missing sign.