Q. I have a question about my water/sewer
     bill.
A. Please call the Water Billing Office at (978)
     671-0954, Monday through Friday,
     8:30 AM – 4:00 PM, with any questions
     regarding your water/wastewater bill.
     Additional information is available on the
     water billing section of our website.

Q. Why do I have low water pressure or no
     water pressure?
A. Water pressure problems are usually the result
     of a disruption in the water distribution system
     such as a water main break, hydrant flushing, or a recent fire in the area.
     It could also be caused by sediment in your water meter. Please call the Water
     Division at 978-671-0957, Monday through Friday, 7:30 AM – 3:00 PM,
     with any questions or concerns.

Q. How do I report a water main break?
A. Call the Water Division at 978-671-0957 (they are staffed 24 hours-a-day,
     7 days-a-week) with your name, address, phone number, and the location
     of the water break.

Q. I don’t have any water. Why and what do I do?
A. Generally if you experience a loss of water, this is most likely due to a
     water main break in your area. The water has been shut off in order to
     repair the break. The Water Maintenance Crew must wait for other
     utility companies to mark out their equipment under the road before
     repairs can begin. Repairs can take several hours. We ask for your
     patience and cooperation during this process. Feel free to call the Water
     Division at 978-671-0957 to confirm a break in the area.

Q. Why do I have brown water?
A. Brown water is generally a combination of iron and manganese (minerals
     that are naturally present in water). These minerals become oxidized
     when they are mixed with chlorine (which is added to the water for
     disinfection). This can result in discolored laundry and plumbing fixtures.
     Brown water can also occur when there is any change in the distribution
     system, such as increased flow, a water main break, or a fire. The Water
     Division has a rust-reducing product for use in the laundry. This product is
     available at the Water Treatment Facility located at 270 Treble Cove Road.
     and also at the Water Billing Office at the Billerica Town Hall located at
     365 Boston Road.

Q. How do I have my water line marked?
A. Contact the Water Division at 978-671-0957, Monday through Friday,
     7:30 AM – 3:00 PM, to request that your water service or main be marked.
     This requires 48-72 hours notice and may be postponed if there is a water
     emergency such as a water main break.

Q. How do I have my water service shut off?
A. To request that your water service be shut off for construction or for the
     season, please contact the Water Division at 978-671-0957, Monday
     through Friday, 7:30 AM – 3:00 PM. This requires 48-72 hours notice and
     may be postponed if there is a water emergency such as a water main break.

Q. Where do I purchase a water meter or remote touch pad?
A. Contact the Water Division at 978-671-0957 or stop by the Water
     Treatment Plant at 270 Treble Cove Road, Monday through Friday,
     7:30 AM – 3:00 PM.

Q. Where can I get indoor/outdoor water conservation kits?
A. Contact the Water Division at 978-671-0957 or stop by the Water
     Treatment Plant at 270 Treble Cove Road, Monday through Friday,
     7:30 AM – 3:00 PM. Kits are also available in the Water Billing Office
     at 365 Boston Road, Room 213, Monday through Friday, 8:30 AM –
     4:00 PM. Outdoor Water Conservation Kits are distributed at the
     Billerica Health & Recreation Fair held in April. Indoor Water
     Conservation Kits are distributed at Yankee Doodle Weekend.

Q. Where does the Town's drinking water come from?
A. The Town's drinking water is taken from the Concord River and is treated
     at the Water Treatment Plant at 270 Treble Cove Road.

Q. What is the Town water pressure?
A. Pressure can vary significantly depending on several factors such as
     location, season, and distribution system conditions. In some areas of
     Billerica the pressure can be as high as 120 pounds-per-square-inch (psi).
     If this pressure presents a problem in your home, you may hire a plumber
     to install a pressure reducing valve after your water meter.

Q. Where can I get information on the water bans?
A. Once a water ban is in effect, it will be posted on the ‘What’s New’ section
     of this website and signs will be placed around town. Water bans are also
     posted on BATV and published in the Lowell Sun and Billerica Minuteman
     newspapers. For more information on the various stages of the ban,
     click here.

Q. What is the hardness of the Town’s water?
A. The hardness of Billerica’s water varies throughout the year. On
     average the hardness is 40-75 milligrams-per-liter (mg/l) or 4.3 grains-
     per-gallon.  

Q. How do I read my water meter?
A. Please click here for information on how to read your water meter. Learning
     to read your water meter can help you discover water leaks, monitor
     your usage, and double check your water bill.

Q. How do I keep my water meter from freezing in the winter?
A. Always make sure that your water meter is being heated in the winter,
     especially during periods of very low temperatures. If it is located in a closet,
     keep the door open and do not block it with household items. If it is in a
     crawl space, make sure that it is well insulated from the weather.